Privacy Statement
The Crowne Plaza Reading and other marks as may be listed on this
site (e.g. Priority Club Rewards) are owned by InterContinental
Hotels Group and may not be used without its permission.
At the Crowne Plaza Reading we are committed to protecting your
privacy, and support a general policy of openness about how we
collect, use and disclose your personal information.
The purpose of this Privacy Statement is to inform you about
Crowne Plaza Reading’s practices relating to the collection, use
and disclosure of personal information that may be provided
through access to or use of our websites or hotel services and
related products or that may otherwise be collected by us. By
staying at our hotel and using related products and services, or
by visiting our website, you consent to the collection, use and
disclosure of your personal information (as defined below) in
accordance with the following terms and conditions.
This Privacy Statement also explains how you can contact us if
you have a question about, want to make a change to or delete
any personal information that Crowne Plaza Reading may be
holding about you. We strongly recommend that you take the time
to read this Privacy Statement and retain it for future
reference.
Personal Information
For the purpose of this Privacy Statement, “personal
information” means information about an identifiable individual.
What Personal Information We Collect
The personal information collected may include at least some of
the following:
Contact information (such as name, address, e-mail address and
telephone number in a non-business capacity);
Proof of identity (such as a signature or passport number);
Financial and billing information (such as credit card
number/expiration date and credit history);
How We Use Your Personal Information
We use your personal information to:
Book and confirm your hotel reservations;
Provide you with personalized interactive communication;
Provide you with timely and reliable services;
Do all the things necessary to administer those services;
Register you as a member of Priority Club® Rewards;
Research, develop, manage, protect and improve those services;
Advise you about new products and services that may be of
interest to you;
Develop and maintain our relationship with you and communicate
with you;
Bill you for our products and services;
Collect outstanding debts;
Assist in the investigation of a contravention of a law; and
Act in respect of an emergency that threatens the life, health
or security of an individual.
When We Disclose Your Personal Information
Except with your consent, we will not sell, license, trade or
rent your personal information to or with others.
We may share personal information with third parties and/or
business associates (including InterContinental Hotels Group PLC
and its affiliates) engaged to assist us in providing services
to you or to carry out one or more of the purposes described
above.
Crowne Plaza Reading reserves the right to disclose personal
information to a third party if a law, regulation, search
warrant, subpoena or court order legally requires or authorizes
us to do so.
Crowne Plaza Reading also reserves the right to disclose and/or
transfer personal information to a third party in the event of a
proposed or actual purchase, sale (including a liquidation,
realization, foreclosure or repossession), lease, merger,
amalgamation or any other type of acquisition, disposal,
transfer, conveyance or financing of all or any portion of
Crowne Plaza Reading or of any of the business or assets or
shares of Crowne Plaza Reading or a division thereof in order
for you to continue to receive the same products and services
from the third party.
Knowledge and Consent
We collect personal information about you only when you
voluntarily provide it. Typically, we will seek consent for the
use or disclosure of your personal information at the time of
collection. In certain circumstances, consent may be sought
after the information has been collected but before use (for
example, when we want to use information for a purpose not
previously identified).
The form of consent that we seek, including whether it is
express or implied, will largely depend on the sensitivity of
the personal information and the reasonable expectations of the
individual in the circumstances.
You may withdraw consent at any time, subject to legal or
contractual restrictions and reasonable notice. If you wish to
withdraw your consent at any time, please contact us. We will
inform you of the implications of withdrawing consent. We will
not, as a condition of the supply of a product or service,
require you to consent to the collection, use or disclosure of
information beyond that required to fulfill the explicitly
specified and legitimate purposes for which the information is
being provided.
Use or Disclosure for Marketing Purposes
If you have not opted out of receiving marketing materials, we
may also use (but will not disclose) your personal information
to promote and market additional goods, services and special
offers from us, our affiliates and/or our business associates
(including, InterContinental Hotels Group PLC and its
affiliates), including by means of direct marketing. If you have
provided your consent for us to do so, we may also disclose your
personal information (including name, mailing address and e-mail
address) to these affiliates and/or third party business
associates so that they can send you promotional materials
directly.
You can choose not to allow us to use or disclose your personal
information for direct marketing purposes by indicating your
preference or by contacting us as outlined below (see
“Contacting Us”).
Cookies
Our customers should be aware that information and data may be
automatically collected through the standard operation of our
internet servers and through the use of “cookies”. The
information collected in such ways is not personal information.
Cookies are small text files a website can use to recognize
repeat users, facilitate the user’s ongoing access to and use of
the site and allow a site to track usage behaviour and compile
aggregate data that will allow content improvements and targeted
advertising. Cookies are not programs that come onto a system
and damage files. Generally, cookies work by assigning a unique
number to each customer that has no meaning outside the
assigning site. If you do not want information collected through
the use of cookies, there is a simple procedure in most browsers
that allows a customer to deny or accept the cookie feature;
however, you should note that cookies may be necessary to
provide customers with certain features (e.g., customized
delivery of information) available on this website.
How We Protect Your Personal Information
We make commercially reasonable efforts to ensure that personal
information collected from you is protected against loss and
unauthorized access. This protection applies in relation to
information stored in both electronic and hard copy form. Access
to your personal information is restricted to selected employees
or representatives. In addition, we employ generally accepted
information security techniques, such as firewalls, access
control procedures and cryptography, to protect personal
information against loss and unauthorized access.
Links to Third Party Sites
This website may offer links to other third party websites. You
should be aware that operators of linked websites may also
collect your personal information (including information
generated through the use of cookies) when you link to their
websites. We are not responsible for how such third parties
collect, use or disclose your personal information, so it is
important to familiarize yourself with their privacy policies
before providing them with your personal information.
Retention and Storage of Your Personal Information
We retain your personal information for as long as necessary to
fulfill the purpose(s) for which it was collected and to comply
with applicable laws, and your consent to such purposes(s)
remains valid after termination of our relationship with you.
Changes to this Privacy Statement
We reserve the right to modify this Privacy Statement at anytime
without notice. The Privacy Statement posted at any time or from
time to time via this website shall be deemed to be the Privacy
Statement then in effect.
Correcting or Updating Your Information
You can help us maintain the accuracy of your personal
information by notifying us of any changes to this information.
You may contact us in any one of the following ways to request
access to or correction or update of your personal information:
E-mail:
info@cp-reading.co.uk
Send Mail: Caversham Bridge Richfield Avenue, Reading, RG1 8BD
Telephone: 0044 1189 259988
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